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Payment Policy

Transparent payments. Secure transactions. Trusted by thousands of clients and chefs.

SECURE

Encrypted Payments

PCI-DSS Level 1

1. Overview

chef4chef offers a secure and seamless payment experience for clients and ensures fair and timely payouts for chefs.

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All payments are encrypted and processed through trusted payment gateways.

2. Accepted Payment Methods

We accept a variety of secure payment methods for your convenience.

VISA Mastercard AMEX Discover 🍎 Pay G Pay PayPal

Additional methods may be available in your region.

3. How Payments Work

Client posts a requirement and receives chef confirmations.

Once a chef is assigned, the client makes a secure payment.

Payment is held securely until the booking is completed.

After successful completion, payout is released to the chef.

4. Payment Security

✓ We use industry-standard encryption (SSL/TLS) to protect your data.

✓ We do not store your card or bank details.

✓ All transactions are processed through PCI-DSS compliant payment gateways.

✓ Your security and privacy are our priority.

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5. Platform Fees

A platform fee is applied to each booking and will be shown before you confirm your payment.

Fee structure may vary based on service type, location, and other factors.

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6. Taxes

Applicable taxes (GST/HST or local taxes) will be added to your total where required by law.

Tax details will be shown clearly before payment confirmation.

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7. Refunds & Payouts

✓ Refunds are processed as per our Cancellation & Refund Policy.

✓ Chef payouts are processed after the booking is completed and confirmed.

✓ Processing times may vary by payment method and region.

8. Failed Payments

If a payment fails, please try again or use a different payment method. If the issue persists, contact our support team.

9. Promotions & Discounts

Promotional codes and discounts are applied at checkout and cannot be combined unless stated.

10. Chargebacks

Unauthorized chargebacks may result in account suspension and legal action.

11. Contact Us

If you have any questions about payments, our support team is here to help.

Contact Support

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Need help with a payment?

Our support team is available 24/7 to assist you.